Reviews and reputation are very increasingly important in today’s competitive market. The number of reviews and overall rating are one of the biggest contributors to whether a person actually decides to trust and buy from a business, as well as a major ranking influence in Google.
Responding to reviews can be very time consuming, but is equally as important for both ranking and increasing trust.
Our review management system helps capture customer feedback, either immediately after service delivery or via follow up and amplifies positive reviews, while dealing with any negative feedback almost immediately.
Features
- Collects reviews at point of sale via NFC or printed QR codes; or follow up via email, SMS, WhatsApp, Messenger etc
- Filters feedback to Google Reviews, Trip Advisor, Trustpilot or Facebook
- AI immediately responds to all reviews and notifies appropriate department
- Collects customer data for future marketing campaigns
- All fully automatic, saving hours of staff time per week
An ideal review management solution for restaurants, hospitality, home services.